We are continuing to monitor for any further issues.
Posted Jul 14, 2020 - 14:39 UTC
Monitoring
Continuing to see intermittent functionality restored. Extended monitoring is in place until services are fully restored.
Posted Jul 14, 2020 - 14:38 UTC
Update
Issue identified, working with AWS for resolutions. We are starting to see intermittent functionality restored and are still working on full resolution.
Posted Jul 14, 2020 - 14:17 UTC
Update
Serenova Engineers have identified that this issue is caused by a current issues with network connectivity in a single Availability Zone in the EU-WEST-1 Region. For more information on the AWS issue, please visit https://status.aws.amazon.com/
We will continue to update as more information is available. Thank you.
Posted Jul 14, 2020 - 13:37 UTC
Identified
Serenova has identified the issue and is implementing the fix, users will start to see improvement in logging into the CxEngage Platform.
Posted Jul 14, 2020 - 13:08 UTC
Investigating
Serenova is currently investigating reports of CxEngage being intermittently unavailable to log in. We will provide updates shortly, thank you.
Posted Jul 14, 2020 - 12:56 UTC
This incident affected: CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI).