Degraded performance
Incident Report for Cloudsmith
Resolved
We have resolved the issue that was causing degraded performance and we thank you for your patience during this incident.
Posted Aug 04, 2020 - 22:22 UTC
Update
We are continuing to monitor, but all components are now back to operational.
Posted Aug 04, 2020 - 21:16 UTC
Monitoring
We have identified the issue, a database availability event in one of our regions had led to the degraded performance. A fix has been deployed and we are currently monitoring.
Posted Aug 04, 2020 - 20:48 UTC
Update
We are continuing to investigate the issue and will continue to update here as we progress.
Posted Aug 04, 2020 - 20:32 UTC
Update
We are continuing to investigate - we have now isolated the instance that we think is causing the issues and have routed traffic to our new infrastructure
Posted Aug 04, 2020 - 20:02 UTC
Update
We are continuing to investigate this issue.
Posted Aug 04, 2020 - 19:39 UTC
Update
We are bringing up additional infrastructure while we continue to investigate the root cause of this issue
Posted Aug 04, 2020 - 19:30 UTC
Update
We are proceeding with our investigation and have routed traffic through additional nodes while we continue to diagnose the root cause
Posted Aug 04, 2020 - 19:01 UTC
Update
We are still continuing our investigations and will update as we progress.
Posted Aug 04, 2020 - 18:32 UTC
Update
We are continuing to investigate the issue and will update as soon as possible.
Posted Aug 04, 2020 - 18:11 UTC
Investigating
We are currently investigating an issue with degraded performance affecting the website and package downloads.
Posted Aug 04, 2020 - 17:17 UTC
This incident affected: Frontend Website, Backend Databases, Backend Processing, and Package Downloads (CDN).