Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 23:54 EDT

Monitoring

We've recovered from the chatbox and dashboard loading issue we were experiencing earlier. We're continuing to monitor this situation closely.

Posted Sep 16, 2020 - 16:26 EDT

Update

We're still working to identify the cause of chatboxes and dashboard not loading. We'll continue to update as we have additional information.

Posted Sep 16, 2020 - 13:29 EDT

Update

We've received reports of some chatboxes and dashboards not loading. We're investigating now and will update as soon as we know more.

Posted Sep 16, 2020 - 10:52 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Sep 16, 2020 - 10:42 EDT

This incident affected: chat.olark.com and Chatbox.