We haven't observed any additional incidents, and have received an all-clear from the carrier. Switching to the carrier's alternative datacenter has resolved this issue. As always, we are continuing to monitor.
Posted Oct 30, 2019 - 16:59 EDT
Update
We haven't observed any additional incidents, and have received an all-clear from the carrier. Switching to the carrier's alternative datacenter has resolved this issue. As always, we are continuing to monitor.
Posted Oct 30, 2019 - 16:57 EDT
Update
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected.
We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues.
The change to the carrier's alternative site is working. We are continuing to monitor this issue.
Posted Oct 30, 2019 - 15:39 EDT
Monitoring
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected.
We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues.
We are continuing to monitor this issue.
Posted Oct 30, 2019 - 15:29 EDT
Investigating
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected.
We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues.