Pendo Web Application Failing to Load

Incident Report for Pendo

Resolved

At this point we are calling this issue fully resolved.

The issue accessing our web application was tied to an incident that the Google Cloud Platform experienced which is documented here - https://status.cloud.google.com/incident/zall/20005

Posted Apr 08, 2020 - 11:44 EDT

Monitoring

At this time, we are seeing the Pendo web application load appropriately. We are continuing to monitor performance and will provide updates as appropriate.
We will mark the issue as resolved once we believe it is ok to do so.

Posted Apr 08, 2020 - 10:43 EDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2020 - 10:42 EDT

Update

At this time, we believe that this incident is isolated to our web application failing to load properly. We do not have reason to believe that our Guide, Analytics or other areas of Pendo are impacted. These functions should still be behaving normally.

We will continue to provide more information as it becomes available.

Posted Apr 08, 2020 - 10:19 EDT

Investigating

We are aware of issues loading app.pendo.io and app.eu.pendo.io. Our team is aware and working on resolution.

We will provide an update as soon as additional information is available.

Posted Apr 08, 2020 - 10:08 EDT

This incident affected: Pendo UI.