This issue should now be resolved for any instances whose follow ups have been or will be sent after 8:04AM ET.
Follow up links sent between 12:00AM-8:03AM may still be invalid. The issue did not impact the initial screening links sent by Ruvna Health, so affected users should click on the original link they received rather than the follow up.
Posted Sep 01, 2020 - 08:17 EDT
Identified
The issue has been identified and a fix is being deployed.
Posted Sep 01, 2020 - 08:05 EDT
Investigating
We are investigating an issue where some of the links contained in automatic follow up messages from Ruvna Health are not valid. We are working on resolving this issue as quickly as possible.
The issue does not appear to impact the initial screening links sent by Ruvna Health, so affected users should click on the original link they received rather than the follow up.
Posted Sep 01, 2020 - 07:55 EDT
This incident affected: Ruvna Core Systems (Health).