Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures on Tim Network
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to the Tim network in Brazil over a subset of shortcodes. This incident has been resolved.
Monitoring
We are observing successful SMS delivery to the Tim network in Brazil over a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery failures sending to the Tim network in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).