We are continuing to work on a fix for this issue.
Posted Jan 13, 2020 - 13:04 PST
Update
Database recover still in progress.
Posted Jan 13, 2020 - 12:34 PST
Update
Database recovery still in progress.
Posted Jan 13, 2020 - 12:09 PST
Identified
Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.
Posted Jan 13, 2020 - 11:33 PST
Update
Our engineering team continues to work to resolve the issues and bring the site up.
Posted Jan 13, 2020 - 10:23 PST
Update
Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.
Posted Jan 13, 2020 - 09:29 PST
Investigating
On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue.
We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
Posted Jan 13, 2020 - 09:27 PST
This incident affected: Application (Surveys, Reviews, Social, Actions, Insights, Mobile, Listings, Pages and Locators), API (Profiles API), Platform, Widgets, and Integrations (FTP, Integrator).