Issues responding to calls, new chats and PIN recoveries
Incident Report for Monzo Bank
Resolved
We've fixed a problem with one of the systems which powers handling support phone calls, live chat messages and in-app PIN recoveries.
Posted Nov 29, 2018 - 11:11 UTC
Update
We're currently having issues accepting and responding to calls, new chats, and PIN recoveries. We're urgently investigating.

In the meantime, please email help@monzo.com with the subject line "Urgent" and we'll do our best to help you right away.
Posted Nov 29, 2018 - 10:38 UTC
Investigating
We're currently having issues accepting and responding to calls, new chats, and PIN recoveries. We're urgently investigating.

In the meantime, please email help@monzo.com with the subject line "Urgent" and we'll do our best to help you right away.
Posted Nov 29, 2018 - 10:32 UTC
This incident affected: 📱 Monzo App and ✉️ Email Support.
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