A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2020 - 13:32 UTC
Investigating
We are investigating an issue that affects users logging in with two-factor authentication.
Posted Oct 30, 2020 - 13:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 30, 2020 - 12:29 UTC
Identified
We are experiencing an issue with our services in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.
Posted Oct 30, 2020 - 12:26 UTC
This incident affected: Collaboration (Web UI, Preview, Reports, Search, WebDAV, Desktop App, Mobile, Sync, FTP/SFTP, Email Notifications, Public APIs and Integrations, Registrations), Other Services (Website, Email, Network), and Security and Governance (UI, Core Content Classification, Advanced Content Classification, Anomaly Detection, Issue Processing, Content Lifecycle, Email Alerts).