VNC Connect and VNC Developer portals inaccessible

Incident Report for RealVNC

Resolved

This incident has been resolved.
Reason for outage:
A fire in one of our datacenters affected the power delivery to some servers. This power issue needed to be remediated before servers could be powered up and checked before being brought online.

Posted Aug 27, 2020 - 12:24 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 27, 2020 - 12:13 UTC

Monitoring

We are monitoring the services

Posted Aug 27, 2020 - 12:12 UTC

Update

The VNC Connect portal (https://manage.realvnc.com) is now available

Posted Aug 27, 2020 - 12:11 UTC

Update

The Instant Support website (realvnc.help) and VNC Developer websites are now up and running.

Posted Aug 27, 2020 - 11:56 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2020 - 11:12 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 27, 2020 - 10:33 UTC

Update

We have identified the issue and are working on a resolution. Please check back here for details.

Posted Aug 27, 2020 - 09:27 UTC

Update

We are continuing to investigate the issue.
Connectivity services are not affected.

Posted Aug 27, 2020 - 08:33 UTC

Investigating

We are currently investigating the issue.

Posted Aug 27, 2020 - 08:08 UTC

This incident affected: VNC Developer (Portal) and RealVNC Connect (Portal, On-Demand Assist - Downloads Website).