A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2020 - 07:05 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 12, 2020 - 11:24 PDT
Update
We have identified and have resolved an issue with one of our database systems. We are continuing to monitor these systems at this time. While these systems are catching up, we expect performance to be slightly degraded as we churn through the backlog.
Posted Sep 12, 2020 - 11:24 PDT
Investigating
We are investigating an issue that is affecting 2% of our servers. Users on these servers might not be able to login to their account or sync data until this issue is resolved.
Posted Sep 11, 2020 - 15:00 PDT
This incident affected: SugarSync website, Desktop Application, and Mobile Applications.