Sandbox API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied in the sandbox environment.

We do not expect any additional disruption.

Posted Aug 05, 2020 - 17:25 BST

Monitoring

Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic in the sandbox environment.

We are continuing to monitor the situation.

Posted Aug 05, 2020 - 16:34 BST

Identified

Our engineers have identified the issue causing the outage in the Sandbox environment and are working to apply a fix.

Posted Aug 05, 2020 - 15:49 BST

Investigating

We are currently experiencing an outage of our API, Dashboard, and Payment Pages in the sandbox environment.

Our engineers are investigating and will provide updates here.

Posted Aug 05, 2020 - 14:39 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).