Rise 360: LMS and Web exports
Incident Report for Articulate
Resolved
Google is reporting that this issue is resolved, and we've confirmed downloads are working normally.
Posted Jul 17, 2020 - 20:24 UTC
Update
Google has reported that this issue is resolved, and we've confirmed that we're able to download files normally. We'll continue to monitor this issue and keep you posted.
Posted Jul 17, 2020 - 19:41 UTC
Update
We're seeing that issue is recurring for some folks. If you need to access downloads from Rise 360 or E-Learning Heroes, please try using another browser, such as Firefox or Safari. We'll continue to keep you posted on Google's progress with this problem.
Posted Jul 17, 2020 - 17:51 UTC
Monitoring
We're seeing file downloads from Rise 360 and E-Learning Heroes working normally in Chrome. We'll continue to monitor this issue.
Posted Jul 17, 2020 - 16:53 UTC
Identified
We've identified that both Rise 360 and E-Learning Heroes are being affected by a wider Google Chrome issue affecting many sites, where secure content is incorrectly being blocked. We're monitoring Google's updates on this issue, and we'll keep you posted.
Posted Jul 17, 2020 - 16:30 UTC
Investigating
We’re investigating a problem with Rise 360 exports for LMS and Web for Google Chrome users.
Posted Jul 17, 2020 - 16:07 UTC
This incident affected: Articulate 360 (Rise 360) and E-Learning Heroes.