VanillaSoft is now up and running on secondary servers

Incident Report for VanillaSoft

Resolved

Our testing has found no further issues.

Posted Jun 07, 2019 - 11:18 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 05, 2019 - 16:20 EDT

Update

We believe that we have identified the root cause of the intermittent latency issues that were experienced by some customers today. We will continue to monitor closely to validate.

Posted Jun 05, 2019 - 16:17 EDT

Update

We have seen intermittent, regional access issues that we are looking into. We will continue to monitor, but it does not seem to be impacting all regions.

Posted Jun 05, 2019 - 12:09 EDT

Monitoring

VanillaSoft is now up and running on secondary servers, and testing is showing that everything is working well.

Posted Jun 04, 2019 - 14:39 EDT

This incident affected: VanillaSoft Web Application and VanillaSoft Legacy Application.